55q Privacy Policy — How We Handle Your Data

★Privacy at a Glance

55q is committed to handling the personal data of all Bangladesh players with care, transparency, and respect. This Privacy Policy sets out the types of data we collect, the lawful reasons we process it, who we may share it with, and how long we retain it. It also explains the rights you have as a data subject and how to exercise them.

This Privacy Policy applies to all users of the 55q website, including registered account holders, visitors, and anyone who contacts 55q support. By using the 55q platform, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the platform.

1Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected and processed through the 55q platform is 55q, operated at https://55q.bio. As data controller, 55q determines the purposes for which your personal data is collected and the means by which it is processed.

If you have any questions about this Privacy Policy or the way 55q handles your personal data, please contact us at [email protected] (plain text — not a clickable link). We aim to respond to all data-related queries within five business days Bangladesh Standard Time (BST, UTC+6).

2Information We Collect

When you register an account, use the 55q platform, or contact support, we collect the following categories of personal data:

• Identity information: your name, date of birth, and Bangladesh national identification details where required for KYC verification.
• Contact information: your Bangladesh mobile phone number and, where provided, an email address. This is used for account communication, transaction confirmations, and support queries.
• Account credentials: your chosen username and an encrypted version of your password. 55q does not store your password in plain text — it is hashed using industry-standard cryptographic methods.
• Transaction records: details of all deposits and withdrawals made through your account, including the payment method used (bKash, Nagad, Rocket, or Upay), transaction reference numbers, amounts, and timestamps. Note that actual payment account credentials (such as your bKash PIN) are never transmitted to or stored by 55q.
• Gaming activity: your bet history, game session data, win and loss records, bonus usage, and responsible gaming tool settings (such as deposit limits you have applied to your account).

We also collect the following technical information automatically when you access the platform:

• Device and browser information: your device type, operating system, browser type and version, screen resolution, and device language setting. This data is used to optimise platform performance and identify technical issues.
• Log data: IP address, access times, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and platform analytics.
• Cookie data: session cookies and persistent cookies used for authentication, platform functionality, and usage analytics. See Section 7 for full details on how 55q uses cookies.

3How We Use Your Information

55q uses the personal data it collects for the following purposes, all of which are necessary for the legitimate operation of the platform or for compliance with legal obligations:

• Account management: to create and administer your 55q account, verify your identity, and provide you with access to all platform features.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records associated with your account.
• Customer support: to respond to your queries, complaints, and account requests in a timely manner, and to maintain a record of support interactions for quality and audit purposes.
• Regulatory compliance and fraud prevention: to meet anti-money laundering (AML) obligations, conduct KYC verification, detect and prevent fraud and bonus abuse, and respond to lawful requests from competent authorities.
• Responsible gaming: to apply and monitor the responsible gaming tools you have activated on your account, including deposit limits, session reminders, and self-exclusion status.
• Platform improvement: to analyse aggregated, anonymised usage patterns — such as which game categories are most popular among Bangladesh players — in order to improve the platform's features, performance, and content.

4Legal Basis for Processing

55q processes your personal data on the following legal bases:

• Contract performance: the majority of data processing on 55q is necessary to perform the contract with you — that is, to provide you with a functioning casino and sports betting account, process your transactions, and administer your gameplay.
• Legal obligation: certain processing activities — including KYC identity verification, transaction monitoring for AML purposes, and retention of financial records — are required by law. 55q processes this data because it is legally obligated to do so, not at its own discretion.
• Legitimate interests: some processing activities — including fraud detection, security monitoring, platform analytics, and responsible gaming monitoring — are carried out on the basis of 55q's legitimate interest in operating a secure, fair, and sustainable platform for Bangladesh players.
• Consent: where 55q sends you marketing communications, it does so on the basis of your consent, which you provided at registration (or subsequently opted in to). You may withdraw consent at any time by contacting [email protected].

5Payment Data and Third-Party Providers

When you make a deposit or withdrawal on 55q using bKash, Nagad, Rocket, or Upay, the transaction is processed directly through that provider's own secure payment infrastructure. 55q receives a transaction confirmation and reference number from the provider — it does not receive, transmit, or store your mobile wallet PIN, one-time password (OTP), or any equivalent authentication credential.

By using these payment methods on 55q, you are also subject to the respective privacy policies of bKash, Nagad, Rocket, and Upay, which govern how those providers collect and process your payment data within their own systems. 55q encourages you to read those providers' privacy policies.

6Sharing Your Information

55q does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:

• Service providers: 55q may share data with trusted third-party service providers who assist in operating the platform — for example, game software providers such as Pragmatic Play and Evolution Gaming (who process game outcome data), IT infrastructure providers, and data analytics tools. These providers are contractually bound to process your data only for the purposes specified by 55q and not to use it for their own commercial purposes.
• Legal and regulatory authorities: 55q will disclose personal data to competent authorities in Bangladesh or other applicable jurisdictions when required to do so by law, court order, or lawful regulatory instruction. This includes sharing data for AML investigations, fraud inquiries , and responsible gaming compliance.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 55q's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the platform or your registered mobile number.
• Safety and security: 55q may share data where it reasonably believes disclosure is necessary to protect the rights, property, or safety of 55q, its players, or the public — for example, in connection with fraud investigations or abuse reports.

In all cases where data is shared with third parties, 55q takes reasonable steps to ensure that appropriate data protection safeguards are in place, consistent with the nature of the data being shared and the purpose of sharing it.

7Cookies and Tracking Technologies

55q uses cookies and similar tracking technologies on the platform to provide core functionality, maintain session security, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: these are required for the platform to function. They include session authentication cookies that keep you logged in during an active session, security tokens, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: these remember your preferences — for example, your preferred language version — so you do not need to reset them each time you visit the platform. They enhance the user experience without tracking your activity across third-party websites.
• Analytics cookies: 55q uses anonymised, aggregated analytics data to understand how Bangladesh players navigate the platform, which game categories attract the most engagement, and where technical or usability issues may exist. This data does not identify you personally and is used solely to improve the platform.

Most modern mobile browsers allow you to control cookie settings. However, disabling strictly necessary cookies will prevent core platform features from working correctly. If you have questions about the specific cookies 55q uses, please contact [email protected] (plain text — not a clickable link).

8Data Retention

55q retains your personal data for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law — whichever is longer. The following general retention periods apply: active account data is retained for the lifetime of your account plus a minimum of five years after account closure; transaction and financial records are retained for a minimum of seven years following the transaction date to meet standard financial record-keeping obligations; KYC documentation is retained for the period required by applicable AML regulations, which is generally a minimum of five years from the date the business relationship ends.

When your personal data is no longer required for any lawful purpose, 55q will securely delete or anonymise it in accordance with industry best practices. If you request deletion of your data and no legal obligation prevents deletion, 55q will action your request within a reasonable timeframe and confirm completion.

9Data Security

55q implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all platform connections, hashed password storage, access controls restricting internal data access to authorised personnel only, regular security reviews, and session timeout mechanisms to protect inactive accounts.

While 55q takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 55q will notify affected players without undue delay and take all steps necessary to contain and remediate the breach.

10Your Rights

As a data subject, you have the following rights in relation to the personal data 55q holds about you. To exercise any of these rights, please contact [email protected] (plain text — not a clickable link) with your registered mobile number and a clear description of your request.

• 👁️
  Right of AccessYou have the right to request a copy of the personal data 55q holds about you and information about how it is being used.
• ✏️
  Right of RectificationYou have the right to request correction of any inaccurate or incomplete personal data 55q holds about you.
• 🗑️
  Right of ErasureYou have the right to request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 55q's legal obligations to retain certain data.
• ⏸️
  Right to RestrictionYou have the right to request that 55q restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• 📦
  Right to Data PortabilityWhere processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• 🚫
  Right to ObjectYou have the right to object to processing of your personal data where it is based on legitimate interests, including profiling. You also have the right to object to processing for direct marketing purposes at any time.

11Minors

55q strictly prohibits use of the platform by persons under the age of 21. 55q does not knowingly collect personal data from anyone under the age of 21. If 55q becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on 55q, please contact [email protected] (plain text — not a clickable link) immediately.

12Changes to This Privacy Policy

55q reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we begin processing a new category of personal data, or where we change the purposes for which data is used — 55q will make reasonable efforts to notify registered players before the updated policy takes effect, by displaying a notice on the platform or sending a notification to your registered mobile number.

The date of the most recent revision is always shown at the top of this page. Your continued use of the 55q platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact [email protected] to request account closure.

13Contact Us

For any privacy-related queries, data rights requests, or concerns about how 55q handles your personal data, please contact our support team at [email protected] (plain text — not a clickable link). Please include your registered Bangladesh mobile number and a clear description of your query so we can assist you as efficiently as possible.

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to acknowledge all privacy queries within one business day and to resolve the majority within five business days.