Responsible Gaming at 55q — Play Smart, Stay Safe

🎯Our Responsible Gaming Commitment

Gambling at 55q is designed to be a form of entertainment — not a way to generate income, escape personal problems, or resolve financial difficulty. For the vast majority of Bangladesh players, online casino games and sports betting are an enjoyable pastime enjoyed in moderation. 55q works hard to keep it that way.

55q provides a suite of practical tools to support responsible gaming for every registered player. These tools are available directly through your account settings and through the 55q support team. You do not need to explain why you want to use them — simply contact support and they will be applied promptly and without judgement.

If you are ever unsure whether your gambling habits are healthy, take a few minutes to read this page. Recognising the early warning signs of problem gambling is the most important step toward getting them under control. 55q is here to support you — not just as a platform for entertainment, but as a responsible operator that genuinely cares about the wellbeing of Bangladesh players.

🛠️Responsible Gaming Tools Available at 55q

The following tools are available to all registered 55q players. To activate any tool, contact [email protected] with your registered mobile number.

💳How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. At 55q, you can set a maximum deposit amount for any of the following periods:

• Daily limit: the maximum amount you can deposit in a single calendar day via bKash, Nagad, Rocket, or Upay combined.
• Weekly limit: the maximum total deposits across a rolling 7-day window.
• Monthly limit: the maximum total deposits within a calendar month.
• Once a limit is set, it takes effect immediately. Any reduction you make to an existing limit also applies immediately. An increase to an existing limit requires a cooling-off period before it becomes active — this is a deliberate safeguard to prevent impulsive decisions made in the heat of a gaming session.

⏸️Time-Out and Cooling-Off Periods

If you feel you need a break from gambling but are not ready for a full self-exclusion, a time-out or cooling-off period is the right option. 55q offers the following time-out durations:

• 24-hour time-out: a short break that locks your account for one full day, useful if you have had an unexpectedly long session and need to step back and reassess.
• 7-day time-out: a week-long break giving you time to reflect on your gambling habits without committing to a longer exclusion period.
• 30-day cooling-off: a month-long break that suspends all gambling access while allowing you to retain your account for when you feel ready to return, if at all.

During any time-out period your account is fully suspended — you cannot log in, make deposits, or place bets. Pending withdrawals of funds already credited to your account before the time-out will still be processed normally. To request a time-out, contact [email protected].

🚫Self-Exclusion at 55q

Self-exclusion is a voluntary agreement between you and 55q in which you request that 55q close your access to the platform for a specified period — or permanently. It is a serious commitment and one that 55q honours fully. Once a self-exclusion is in place, it cannot be reversed before the agreed period ends. Here is how to request self-exclusion at 55q:

1. 1
   Contact Support

   Email [email protected] from your registered mobile number's associated contact with the subject line "Self-Exclusion Request". Include your account username and your preferred exclusion period.

2. 2
   Choose Your Exclusion Period

   Select from 1 month, 3 months, 6 months, 1 year, 5 years, or permanent exclusion. There is no wrong answer — choose the period that feels right for your situation.

3. 3
   Account Suspension Confirmed

   55q will suspend your account within 24 hours of receiving your request and confirm via your registered contact. All access — including via mobile — is blocked during the exclusion period.

4. 4
   Balance Withdrawal

   Any eligible balance in your account at the time of self-exclusion will be paid out to your registered bKash or Nagad number after standard KYC verification checks, usually within 3 business days.

⚠️Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following are common warning signs that gambling may be becoming a problem in your life. If you recognise several of these signs in your own behaviour, please reach out to the 55q support team — no judgement, just help.

• 🔴Spending more time or money gambling than you originally intended.
• 🔴Gambling to try to win back money you have already lost (chasing losses).
• 🔴Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
• 🔴Hiding your gambling activity from family members or close friends.
• 🔴Borrowing money, selling possessions, or neglecting financial obligations to fund gambling.
• 🔴Using gambling as a way to escape stress, anxiety, boredom, or depression.
• 🔴Repeatedly trying to control, cut back, or stop gambling, and finding it difficult to do so.

Recognising a problem is the first step. The 55q support team is available at [email protected] to help you access the right tool — whether that is a deposit limit, a time-out, or a full self-exclusion. You can also use the responsible gaming tools on your account without providing any reason.

🔞Age Verification and Under-21 Protection

55q strictly prohibits the use of the platform by anyone under 21 years of age. This is not just a policy preference — it is a firm commitment. During registration, 55q requires all new players to provide truthful date-of-birth information. Accounts found to have been registered by underage individuals are closed immediately, any balance is forfeited, and the matter is logged accordingly.

If you are a parent or guardian of a young person in Bangladesh who you believe may have accessed or registered on 55q, please contact [email protected] immediately. 55q will investigate and take appropriate action. Parents and guardians are also encouraged to use parental-control software to restrict access to gambling websites on shared devices.

✅Tips for Healthy and Enjoyable Gambling

Gambling at 55q should be fun, and for most Bangladesh players it always is. Here are some practical habits that help keep it that way:

• Treat gambling as entertainment, not as a way to make money. Set an amount you are comfortable losing before you start, and stop when that amount is reached — regardless of whether you are winning or losing at the time.
• Never gamble with money you cannot afford to lose — rent, food, utility bills, school fees, or any other essential expense should always come before gambling.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, get a glass of water. A short break helps you assess your session with a clear head rather than in the moment.
• Do not gamble when you are feeling emotionally low, stressed, or intoxicated. Decision-making is impaired in these states and losses are more likely to feel disproportionately painful.
• Keep track of how long you have been playing. Time can pass quickly during an enjoyable session — use the 55q session timer feature to stay aware of elapsed time.
• Balance your gambling with other activities you enjoy — spending time with family, watching BPL cricket, cooking, or any other hobby that brings you joy. A balanced lifestyle is the best protection against problem gambling.

💬Get Support — You Are Not Alone

If you are concerned about your gambling, or the gambling of someone close to you, please do not hesitate to reach out. The 55q support team handles all responsible gaming requests with complete confidentiality and without any judgement. There is no shame in asking for help — in fact, it is the most responsible thing you can do.

All responsible gaming tool requests — deposit limits, time-outs, self-exclusion, account locks, or activity history — are actioned by the support team promptly. Your request will be acknowledged within one business day and applied as soon as possible thereafter, with self-exclusion requests treated as highest priority and confirmed within 24 hours.